Guest Policies

General Terms and Conditions

  • The primary guest must be at least 18 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
  • PAN card is not accepted as a valid ID card.
  • Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
  • Extra mattress will be provided for triple occupancy bookings.
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
  • Certain destinations may have different policies for specific times during the year.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Certain policies are booking specific and are informed to the customer while making the booking.
  • No Smoking Policy for Wrioker Hotels: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OYO will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options
  • As we continue to strive to improve our services, Wrioker may reach out to guests to get a feedback of their experience through calls or messages
  • We might reach out to you for offers.
  • ADRMANIK Fashion Private Limited (“Wrioker”) or any of its affiliates does not authorize any of its employees, consultants, third-party vendors, associates to contact its guests via any mode of communication & offer promotional discounts in exchange for solicitation of monies/payments or other monetary transfers into digital wallets or bank accounts.
    Such instances are acts of fraud. Encountering & acting on the same is solely based on your own accord & discretion. NeitherWrioker nor any of its affiliates/employees or associates will be responsible for any loss/liability arising out of such an event to any individual whatsoever.

Booking Extension Policy

  • Extension of stay would be provided on current room rates, subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

Cancelling an Wrioker is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.

Our cancellation policy changes are depending on the city and dates being booked and are mentioned on the hotel details page on our website and app before making a booking. Please refer to the screenshots below highlighting the cancellation policy text:

 

Early Check-in and Late Check-out

Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in.

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability.

Late Check-out (subject to availability) -

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance.